Privacy Policy
Last Updated: September 16, 2025
1. Introduction
WordExpert AI ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered translation platform and related services.
This policy outlines our practices regarding the collection, use, and disclosure of personal information through our website, applications, and services. We believe in transparency and want to ensure you understand how your information is handled when you use our platform.
Your privacy is important to us. This policy applies to all information collected through our website, applications, and services.
By using our services, you consent to the collection and use of information in accordance with this Privacy Policy and our Terms of Service.
2. Data We Collect
We collect several types of information from and about users of our services, including information by which you may be personally identified and information that is about you but individually does not identify you.
2.1 Personal Information
- Name, email address, and contact information
- Account credentials and authentication data
- Professional information such as language pairs and specializations
- Payment and billing information
- Profile information and preferences
2.2 Usage Data
Platform Usage
Information about how you interact with our platform, including features used and time spent.
Technical Data
IP addresses, device information, browser type, and operating system data.
2.3 Content Data
We collect and process the content you submit for translation, including source text, translated content, and any associated metadata. This information is essential for providing our translation services and improving our AI models.
3. How We Use Your Data
We use the information we collect about you for various purposes, including to provide, maintain, and improve our services, communicate with you, and comply with legal obligations.
Service Provision
To provide and maintain our AI translation services, process your translations, and manage your account.
Communication
To send you service updates, security alerts, and administrative messages.
Improvement
To analyze usage patterns and improve our AI models and platform functionality.
We may also use your information to personalize your experience, provide customer support, conduct research and analysis, and ensure the security and integrity of our services.
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy.
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or servicing you. These companies are authorized to use your information only as necessary to provide services to us.
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal processes.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted and stored is encrypted using industry-standard protocols.
Secure Infrastructure
Our servers are hosted in secure, SOC 2 compliant data centers.
Access Controls
Strict access controls and authentication procedures protect your data.
While we strive to protect your personal information, please remember that no method of transmission over the internet or electronic storage is completely secure. We continuously monitor and improve our security practices to ensure the highest level of protection.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 2 years | Service provision and legal compliance |
| Translation Content | 30 days after processing | Service delivery and quality assurance |
| Usage Analytics | 24 months | Platform improvement and analysis |
When we no longer need your personal information for the purposes set out in this Privacy Policy, we will delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.
Your Rights Include:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Restriction of processing
Exercise Your Rights
To exercise any of these rights, please contact our privacy team at team@wordexpert.ai.
We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws. We may need to verify your identity before processing certain requests.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide adequate protection for your personal information.
Transfer Safeguards
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions for certain jurisdictions
- Additional security measures and encryption protocols
We take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
10. Children's Privacy
Our services are not intended for children under 18 years of age.
We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Email notification for material changes
- Prominent notice on our website
- Updated "Last Modified" date at the top of this policy
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us: